{"id":562,"date":"2024-02-04T17:00:05","date_gmt":"2024-02-04T17:00:05","guid":{"rendered":"https:\/\/myiq1.com\/?page_id=562"},"modified":"2024-05-27T09:47:12","modified_gmt":"2024-05-27T09:47:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/convixio.io\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=\"1\u2033 custom_padding_last_edited=\"on|phone\" module_class=\"bg-shape-img faq-shape\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" background_image=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/About.png\" width=\"100%\" custom_margin=\"-20px||||false|false\" custom_margin_tablet=\"||||false|false\" custom_margin_phone=\"||||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"260px||106px||false|true\" custom_padding_tablet=\"101px||80px||false|true\" custom_padding_phone=\"70px||50px||false|true\" background_last_edited=\"on|phone\" background_image_phone=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Trace-54-1-1-1.png\" background_enable_image_phone=\"on\" custom_css_main_element=\"background: #43c3d1;||background: linear-gradient(180deg, ||#43c3d1 0.00%, ||rgba(255,255,255,0.08 ) 100.00%);\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\u2033 disabled_on=\"on|off|off\" module_class=\"faq-section \" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" custom_padding=\"0px||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\u2033 module_class=\"faq-banner-img\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/FAQ-hero.png\" alt=\"FAQ-hero\" title_text=\"FAQ-hero\" align=\"center\" disabled_on=\"on|on|off\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" max_height=\"521px\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_image src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Groupe-110.png\" alt=\"FAQ-hero\" title_text=\"Group 110\u2033 align=\"center\" force_fullwidth=\"on\" disabled_on=\"off|off|on\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" max_height=\"521px\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\u2033 _builder_version=\"4.17.6\u2033 _module_preset=\"default\" background_enable_image=\"off\" background_size=\"contain\" background_position=\"bottom_right\" custom_padding=\"||||true|false\" global_colors_info=\"{}\"][et_pb_text module_id=\"title-upload-page\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins|700|||||||\" text_text_color=\"#226269\u2033 text_font_size=\"65px\" header_font=\"Poppins||||||||\" header_2_font=\"Poppins|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#226269\u2033 header_2_font_size=\"60px\" custom_margin=\"||30px||false|false\" custom_margin_tablet=\"||20px||false|false\" custom_margin_phone=\"||10px||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"||0px||false|false\" header_2_text_align_tablet=\"center\" header_2_text_align_phone=\"center\" header_2_text_align_last_edited=\"on|tablet\" header_2_font_size_tablet=\"50px\" header_2_font_size_phone=\"32px\" header_2_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"]<\/p>\n<h2 class=\"content\" style=\"text-align: center;\">F.A.Q<\/h2>\n<p>[\/et_pb_text][et_pb_text module_class=\"terif-text\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins|300|||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"30px\" text_line_height=\"1.2em\" text_orientation=\"center\" max_width_tablet=\"640px\" max_width_phone=\"640px\" max_width_last_edited=\"on|phone\" module_alignment=\"center\" custom_margin=\"||0px||false|false\" custom_margin_tablet=\"||40px|false|false\" custom_margin_phone=\"||40px||false|false\" custom_margin_last_edited=\"on|tablet\" text_font_size_tablet=\"30px\" text_font_size_phone=\"20px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p>\n<p>For all your questions<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=\"off|on|on\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins|700|||||||\" text_text_color=\"#226269\u2033 text_font_size=\"65px\" header_font=\"Poppins||||||||\" header_2_font=\"Poppins||||||||\" header_2_text_color=\"#226269\u2033 header_2_font_size=\"65px\" custom_margin=\"||30px||false|false\" custom_margin_tablet=\"||20px||false|false\" custom_margin_phone=\"||10px||false|false\" custom_margin_last_edited=\"on|phone\" custom_padding=\"||0px||false|false\" header_2_font_size_tablet=\"65px\" header_2_font_size_phone=\"32px\" header_2_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p>\n<h2 class=\"content\" style=\"text-align: center;\">F.A.Q<\/h2>\n<p>[\/et_pb_text][et_pb_text module_class=\"terif-text\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins|300|||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"30px\" text_line_height=\"1.2em\" text_orientation=\"center\" max_width=\"640px\" max_width_tablet=\"640px\" max_width_phone=\"640px\" max_width_last_edited=\"on|phone\" module_alignment=\"center\" custom_margin=\"||0px||false|false\" custom_margin_tablet=\"||40px||false|false\" custom_margin_phone=\"||40px||false|false\" custom_margin_last_edited=\"on|tablet\" text_font_size_tablet=\"30px\" text_font_size_phone=\"20px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]For all your questions[\/et_pb_text][et_pb_image src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Groupe-110.png\" alt=\"FAQ-hero\" title_text=\"Groupe 110\u2033 align=\"right\" module_class=\"faq-banner-img \" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" width=\"100%\" max_width=\"100%\" max_height=\"521px\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\u2033 custom_padding_last_edited=\"on|phone\" module_class=\"faqpage-section faqpage-section-desc\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" custom_padding=\"|15px|100px|15px|false|true\" custom_padding_tablet=\"|15px||15px|false|true\" custom_padding_phone=\"0px|0px|80px|0px|false|false\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_structure=\"2_5,3_5\u2033 custom_padding_last_edited=\"on|phone\" disabled_on=\"on|off|off\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" width=\"100%\" max_width=\"1200px\" module_alignment=\"center\" custom_padding=\"0px|0px|0px|0px|true|true\" custom_padding_tablet=\"0px|0px|0px|0px|true|true\" custom_padding_phone=\"0px|0px|0px|0px|true|true\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"2_5\u2033 module_class=\"faq-main-left faq-main-left-desc\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" custom_padding=\"40px|40px|40px|40px|true|true\" custom_padding_tablet=\"40px|40px|40px|40px|true|true\" custom_padding_phone=\"40px|0px|40px|0px|true|true\" custom_padding_last_edited=\"on|phone\" border_radii=\"on|5px|5px|5px|5px\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Plan-de-travail-6-co.png\" alt=\"Plan de travail 6 co\" title_text=\"Plan de travail 6 co\" align=\"center\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" width=\"81%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#38868f\" text_font_size=\"30px\" text_line_height=\"1.2em\" text_font_size_tablet=\"30px\" text_font_size_phone=\"30px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"][\/et_pb_image][et_pb_text _builder_version=\"4.<\/p>\n<p>Converter<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" header_font=\"Poppins|300|||||||\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<\/p>\n<p><a href=\"#\" id=\"link1\" class=\"faq-link\" onclick=\"showContent('content1', this); return false;\">What types of files can I convert?<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<\/p>\n<p><a href=\"#\" id=\"link2\" class=\"faq-link\" onclick=\"showContent('content2', this); return false;\">Is it secure?<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" header_font=\"Poppins|300|||||||\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<a href=\"#\" id=\"link3\" class=\"faq-link\" onclick=\"showContent('content3', this); return false;\">Is there a size limit?<\/a>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" header_font=\"Poppins|300|||||||\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<a href=\"#\" id=\"link4\" class=\"faq-link\" onclick=\"showContent('content4', this); return false;\">How long does it take to convert a file?<\/a>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" header_font=\"Poppins|300|||||||\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<a href=\"#\" id=\"link4\" class=\"faq-link\" onclick=\"showContent('content5', this); return false;\">Can I get help if I have any problems using the device?<\/a>[et_pb_text][et_pb_text _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#38868f\" text_font_size=\"30px\" text_line_height=\"1.2em\" text_font_size_tablet=\"30px\" text_font_size_phone=\"30px\" text_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\"]<\/p>\n<p>Subscription<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" header_font=\"Poppins|300|||||||\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<\/p>\n<p><a href=\"#\" id=\"link5\" class=\"faq-link\" onclick=\"showContent('content6', this); return false;\">How do I take out a subscription?<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" header_font=\"Poppins|300|||||||\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<\/p>\n<p><a href=\"#\" id=\"link6\" class=\"faq-link\" onclick=\"showContent('content7', this); return false;\">What services are included in the subscription?<\/a><\/p>\n<p>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" header_font=\"Poppins|300|||||||\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<a href=\"#\" id=\"link8\" class=\"faq-link\" onclick=\"showContent('content8', this); return false;\">How can I unsubscribe?<\/a>[\/et_pb_text][et_pb_text module_class=\"link-account\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_text_color=\"#4e4e4e\" text_font_size=\"18px\" header_font=\"Poppins|300|||||||\" custom_padding=\"||3px||false|false\" border_width_bottom=\"2px\" border_color_bottom=\"#38868f\" global_colors_info=\"{}\"]<a href=\"#\" id=\"link9\" class=\"faq-link\" onclick=\"showContent('content9', this); return false;\">I forgot to unsubscribe before the end of my trial period. Can I get my money back?<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=\"3_5\u2033 module_class=\"Faq-main-right faq-main-right-desc\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" custom_padding=\"50px||||false|false\" global_colors_info=\"{}\"][et_pb_text module_id=\"content1\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" text_font=\"Poppins||||||||\" text_font_size=\"18px\" global_colors_info=\"{}\"]<\/p>\n<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"807\" height=\"514\" class=\"wp-image-3046 alignnone size-medium\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Taches0.png\" alt=\"Taches\" srcset=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Taches0.png 807w, https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Taches0-480x306.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 807px, 100vw\" \/><\/p>\n<h5 class=\"content\">What types of files can I convert?<\/h5>\n<p>You can convert a wide range of file types with our converter.<\/p>\n<p>This includes text documents such as Word files, Excel spreadsheets, PowerPoint presentations and PDF files. In addition, you can also convert images in different formats, videos, audio files and many other file types. Our aim is to offer you a complete solution for all your file conversion needs<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\"content2\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<\/p>\n<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n<p><img decoding=\"async\" class=\"wp-image-3046 alignnone size-medium\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Plan-de-travail-180.png\" alt=\"Taches\" \/><\/p>\n<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\">Is it secure?<\/h5>\n<p>Certainly! The security of your files is our top priority. Our file converter uses advanced security protocols to guarantee the confidentiality and integrity of your data throughout the conversion process.<br \/>\nWhat's more, we don't keep any copies of your files once the conversion is complete. So you can use our service with complete peace of mind, knowing that your information remains protected at all times[\/et_pb_text][et_pb_text module_id=\"content3\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<\/p>\n<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n<p><img decoding=\"async\" class=\"wp-image-3046 alignnone size-medium\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/About.png\" alt=\"About\" \/><\/p>\n<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\">Is there a size limit?<\/h5>\n<p>No, our file converter does not impose a size limit on the files you can convert. You can convert files of any size, from the smallest to the largest, depending on your needs. Our aim is to provide you with a convenient and efficient conversion service, whatever the format or size of your files. If you have any further questions or concerns, please do not hesitate to contact us at any time[\/et_pb_text][et_pb_text module_id=\"content4\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<\/p>\n<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n<p><img decoding=\"async\" class=\"wp-image-3046 alignnone size-medium\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Convert.png\" alt=\"convert\" \/><\/p>\n<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\">How long does it take to convert a file?<\/h5>\n<p>The time it takes to convert a file depends on a number of factors, including the size and type of file, and the load on our servers at the time of conversion. In general, our converter is designed to perform conversions quickly and efficiently. For standard file sizes, conversion can often be completed in seconds to minutes. However, for larger files, it may take a little longer. We always strive to optimise our performance to give you the best possible conversion experience[\/et_pb_text][et_pb_text module_id=\"content5\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<\/p>\n<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n<p><img decoding=\"async\" class=\"wp-image-3046 alignnone size-medium\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Plan-de-travail-70.png\" alt=\"Taches\" \/><\/p>\n<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\">Can I get help if I have any problems using the device?<\/h5>\n<p>Absolutely! We understand that questions or problems may arise when using our converter, which is why our customer support team is here to help. Whether you need technical assistance, advice on how to use the product or have general questions, please don't hesitate to contact us. We're here to provide you with the help you need to get the most out of our converter and solve any problems you may encounter.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\"content6\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<\/p>\n<h3 style=\"text-align: center;\"><span>Subscription<\/span><\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Group-277.png\" \/><\/p>\n<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\">How do I take out a subscription?<\/h5>\n<p>To access the test results, you can subscribe to our 24-hour offer for just \u20ac0.50.<br \/>After this period, the offer will automatically switch to a monthly subscription at \u20ac47.50.<br \/>If you prefer the 24-hour offer only, you can easily unsubscribe at any time. All the instructions for carrying out the test and subscribing to an offer are available on the 'How does it work?<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\"content7\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<\/p>\n<h3 style=\"text-align: center;\"><span>Subscription<\/span><\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Groupe-110.png\" \/><\/p>\n<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\">What services are included in the subscription?<\/h5>\n<p>Your subscription includes full access to all the features of our file converter, including unlimited conversion of files in various formats. What's more, you'll benefit from priority customer support to answer all your questions and resolve any problems you may encounter.<\/p>\n<p>We are constantly working to improve our service and add new features to make your conversion experience even better.<\/p>\n<p>[\/et_pb_text][et_pb_text module_id=\"content8\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n<h3 style=\"text-align: center;\"><span>Subscription<\/span><\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Contact0.png\" \/><\/p>\n<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\">How can I unsubscribe?<\/h5>\n<p style=\"margin-bottom:1rem\">To unsubscribe, simply click on the \"Unsubscribe\" tab or go to your \"My account\" area, enter your e-mail address and confirm.<\/p>\n<p><a href=\"https:\/\/convixio.io\/en\/mon-compte-se-desabonner\/\" class=\"buttontype\">Unsubscribe<\/a>[\/et_pb_text][et_pb_text module_id=\"content9\u2033 module_class=\"faq-content faq-page-section\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<\/p>\n<h3 style=\"text-align: center;\"><span>Subscription<\/span><\/h3>\n<p><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Contact0.png\" \/><\/p>\n<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\">I forgot to unsubscribe before the end of my trial period. Can I get my money back?<\/h5>\n<p>If you have forgotten to unsubscribe, you can be refunded by making a request within 14 days of taking out the subscription and if you have not used our services after the 24-hour offer.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=\"off|on|on\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" width=\"100%\" max_width=\"1520px\" custom_padding=\"0px||0px||true|true\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 module_class=\"faq-main-left\" _builder_version=\"4.17.6\u2033 _module_preset=\"default\" custom_padding=\"40px|40px|40px|40px|true|true\" custom_padding_tablet=\"40px|40px|40px|40px|true|true\" custom_padding_phone=\"40px|0px|40px|0px|true|true\" custom_padding_last_edited=\"on|phone\" border_radii=\"on|5px|5px|5px|5px\" global_colors_info=\"{}\"][et_pb_code _builder_version=\"4.17.6\u2033 _module_preset=\"default\" custom_margin=\"|15px||15px|false|true\" global_colors_info=\"{}\"]\t<style>\n\t\t.tab-container.faqpage-section .tab-navigation {\n\t\t\t\/* display: flex; 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Can I get my money back?<\/option>\n\t\t\t\t\t<\/select>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div id=\"tab-1\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Taches0.png\" alt=\"Taches\" \/><\/p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>What does the test aim to assess?<\/strong><\/h5>\n\t\t\t\t<p>You can convert a wide range of file types with our converter.<\/p>\n\t\t\t\t<p>This includes text documents such as Word files, Excel spreadsheets, PowerPoint presentations and PDF files. In addition, you can also convert images in different formats, videos, audio files and many other file types. Our aim is to offer you a complete solution for all your file conversion needs<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div id=\"tab-2\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Plan-de-travail-180.png\" \/>\n\t\t\t\t<p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>Is it secure?<\/strong><\/h5>\n\t\t\t\t<p>Certainly! The security of your files is our top priority. Our file converter uses advanced security protocols to guarantee the confidentiality and integrity of your data throughout the conversion process.<\/p>\n\t\t\t\t<p>What's more, we don't keep any copies of your files once the conversion is complete. So you can use our service with complete peace of mind, knowing that your information is protected at all times.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div id=\"tab-3\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/About.png\" \/><\/p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>Is there a size limit?<\/strong><\/h5>\n\t\t\t\t<p>No, our file converter does not impose a size limit on the files you can convert. You can convert files of any size, from the smallest to the largest, depending on your needs. Our aim is to provide you with a convenient and efficient conversion service, whatever the format or size of your files. If you have any further questions or concerns, please do not hesitate to contact us at any time.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div id=\"tab-4\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\" id=\"content4\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Convert.png\" \/><\/p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>How long does it take to convert a file?<\/strong><\/h5>\n\t\t\t\t<p>The time it takes to convert a file depends on a number of factors, including the size and type of file, and the load on our servers at the time of conversion. In general, our converter is designed to perform conversions quickly and efficiently. For standard file sizes, conversion can often be completed in seconds to minutes. However, for larger files, it may take a little longer. We always strive to optimise our performance to give you the best possible conversion experience.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div id=\"tab-5\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\" id=\"content5\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Converter<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Plan-de-travail-70.png\" \/><\/p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>Can I get help if I have any problems using the device?<\/strong><\/h5>\n\t\t\t\t<p>Absolutely! We understand that questions or problems may arise when using our converter, which is why our customer support team is here to help. Whether you need technical assistance, advice on how to use the product or have general questions, please don't hesitate to contact us. We're here to provide you with the help you need to get the most out of our converter and solve any problems you may encounter.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div id=\"tab-6\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\" id=\"content6\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Subscription<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Group-277.png\" \/><\/p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>How do I take out a subscription?<\/strong><\/h5>\n\t\t\t\t<p>To access the test results, you can subscribe to our 24-hour offer for just \u20ac0.50. After this period, the offer will automatically switch to a monthly subscription for \u20ac47.50. If you prefer the 24-hour offer only, you can easily unsubscribe at any time. All the instructions for carrying out the test and subscribing to an offer are available on the 'How does it work?<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div id=\"tab-7\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\" id=\"content7\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Subscription<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Groupe-110.png\" \/><\/p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>What services are included in the subscription?<\/strong><\/h5>\n\t\t\t\t<p>Your subscription includes full access to all the features of our file converter, including unlimited conversion of files in various formats. What's more, you'll benefit from priority customer support to answer all your questions and resolve any problems you may encounter.<\/p>\n\t\t\t\t<p>We are constantly working to improve our service and add new features to make your conversion experience even better.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div id=\"tab-8\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\" id=\"content8\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Subscription<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Contact0.png\" \/><\/p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>How can I unsubscribe?<\/strong><\/h5>\n\t\t\t\t<p>To unsubscribe, simply click on the \"Unsubscribe\" tab or go to your \"My account\" area, enter your e-mail address and confirm.<\/p>\n\t\t\t\t<a href=\"https:\/\/convixio.io\/en\/mon-compte-se-desabonner\/\" class=\"buttontype\">Unsubscribe<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div id=\"tab-9\" class=\"tab-content\">\n\t\t\t<div class=\"faq-content faq-page-section\" id=\"content9\">\n\t\t\t\t<h3 style=\"text-align: center;\"><span>Subscription<\/span><\/h3>\n\t\t\t\t<p style=\"text-align: center;\"><img decoding=\"async\" src=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/04\/Contact0.png\" \/><\/p>\n\t\t\t\t<h5 style=\"margin-bottom: 10px;\" class=\"color-darkgrey\"><strong>I forgot to unsubscribe before the end of my trial period. Can I get my money back?<\/strong><\/h5>\n\t\t\t\t<p>If you have forgotten to unsubscribe, you can be refunded by making a request within 14 days of taking out the subscription and if you have not used our services after the 24-hour offer.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>F.A.QFor all your questionsF.A.QFor all your questionsConverterWhat types of files can I convert? Is it secure? Is there a size limit? How long does it take to convert a file? Can I get help if I have problems using itSubscriptionHow do I subscribe to a subscription? What services are included in the subscription? How can I get help with my [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-562","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Convixio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/convixio.io\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Convixio\" \/>\n<meta property=\"og:description\" content=\"F.A.QPour toutes vos questionsF.A.QPour toutes vos questionsConvertisseurQuels types de fichiers puis-je convertir ?Est-ce que c&#039;est s\u00e9curis\u00e9 ?Y a-t-il une limite de taille ?Combien de temps cela prend-il pour convertir un fichier ?Puis-je obtenir de l&#039;aide si j&#039;ai des probl\u00e8mes lors de l&#039;utilisationL&#039;abonnementComment souscrire \u00e0 un abonnement ?Quels sont les services inclus dans l&#039;abonnement ?Comment puis-je [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/convixio.io\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Convixio\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-27T09:47:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/convixio.io\/wp-content\/uploads\/2024\/03\/Taches0.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/convixio.io\/faq\/\",\"url\":\"https:\/\/convixio.io\/faq\/\",\"name\":\"FAQ - 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